1. How to Request Account Deletion
You may submit an account deletion request using either of the following methods:
- Go to the account, support, or data management entry under “Me” or “Settings” in the App and submit an account deletion request.
- Contact us by email at zhangzewen@34giming.com.
To protect account security, we may ask you to provide the email used for registration or login, user ID, order information, or other necessary information to verify your identity. Please do not include passwords, full payment card numbers, or other unnecessary highly sensitive information in your email.
2. Data Deleted After Account Deletion
After necessary identity verification and confirmation of your deletion request, we will delete or anonymize personal data directly associated with the account, including but not limited to:
- Account data, such as login email, nickname, language preferences, and account settings.
- Chart and profile data, such as name or display name, gender, birth date, birth time, birth place, relationship labels, and profile notes.
- Conversation and question data, such as questions, follow-up questions, AI answers, context summaries, feedback, favorites, or deletion action records.
- Report and entitlement display data, such as unlocked reports, twelve-palace content, annual-fortune content, in-app messages, and selected usage records.
After account deletion is completed, you may no longer be able to log in to the account or access historical reports, conversations, subscription benefits, content credits, unlocked content, or other account-bound data.
3. Data That May Be Retained and Retention Periods
For legal, payment platform, tax and accounting, refund, dispute handling, security, anti-fraud, backup, or platform review reasons, some data may be retained for the necessary period after account deletion. Such data usually includes:
- Order, purchase, subscription, refund, and entitlement delivery records.
- Security audit, risk control, anti-fraud, abnormal login, and abuse prevention records.
- Customer support, complaint, dispute handling, and compliance review records.
- Data copies in backup systems.
Unless a longer period is required by law, platform rules, or dispute handling needs, backup data is usually deleted or anonymized within 90 days as backups rotate. Order, payment, tax, dispute, and security-related data will be deleted or anonymized after the retention purpose is fulfilled.
4. How to Request Partial Data Deletion
If you do not want to delete the entire account, you may request deletion of selected data, such as a single chart profile, conversation records, support attachments, or selected personal data. You may use the corresponding deletion entry in the App, or contact us at zhangzewen@34giming.com and describe the data scope you want deleted.
After partial deletion, related functions may no longer fully display historical content or continue providing personalized analysis.
5. Processing Time
After receiving your request and completing necessary identity verification, we usually process it within 15 business days. If more time is needed due to request complexity, legal requirements, platform rules, or technical reasons, the processing time usually will not exceed 30 days. After completion, we will respond through in-app notification, email, or another reasonable method.
6. Subscription Cancellation Reminder
Deleting your Ziwei Xinjue account may not automatically cancel subscriptions managed by Google Play, the App Store, or other app stores. If you have an active subscription, please also cancel it through the relevant platform subscription management page to avoid future charges.
7. Contact Us
If you have questions about account deletion, partial data deletion, data retention, or the privacy policy, please contact:
Developer / Operator: Guangzhou Sanshi Network Technology Co., Ltd.
Email: zhangzewen@34giming.com